At Ace Amaze Solutions LLP, we deliver tailored digital marketing, creative video production, brand strategy, performance media buying, and web development services. Because our services require dedicated team allocation, strategic planning, custom asset creation, and creative labor immediately upon engagement, we uphold a transparent and strict refund policy.

Please read this policy carefully before purchasing any service package, signing a project agreement, or submitting an invoice payment.

1. Project Initiation and Strict No-Refund Policy

Due to the personalized nature of our professional digital services:

• Strict No-Refund Upon Initiation: Once an onboarding call is completed, project kickoff occurs, research/strategy begins, shoot dates are scheduled, or work is officially initiated on any deliverable, no refunds (full, partial, or pro-rata) will be issued under any circumstances.

• Pre-Allocation of Resources: Client fees directly cover committed staff hours, copywriters, creator talent reservations, software tool subscriptions, server setups, and specialized labor. Consequently, these costs cannot be recouped by the Agency once deployment begins.

2. Retainers and Monthly Recurring Services

For recurring monthly retainers, sprints (including 90-day seasonal campaigns), and ongoing management engagements:

• Monthly Advance Payments: Retainer and service management fees are billed strictly in advance.

• Current-Month Non-Refundability: Payments made for the current billing cycle or ongoing month are strictly non-refundable once the cycle commences.

• Mid-Cycle Cancellations: If a client elects to discontinue services mid-cycle, the Agency will fulfill scheduled deliverables through the conclusion of the active paid period. No partial or prorated refunds will be provided for unused days or unutilized services during that billing cycle.

• Fixed-Term Sprint Commitments: Engagements contracted under multi-month seasonal commitments (e.g., 90-day sprints) cannot be refunded or cancelled prior to the completion of the agreed term, as specialized pricing and reserved agency bandwidth are provisioned on that basis.

3. Direct Platform Ad Spend (Third-Party Platforms)

• Direct Billing: All advertising budgets (ad spend) funded directly by the client to third-party ad networks—including Meta Ads (Facebook & Instagram), Google Ads, and other advertising networks—are governed exclusively by the terms and billing policies of those respective platforms.

• Agency Exemption: Ace Amaze does not hold, collect, or refund third-party media spend. The Agency bears no liability for ad credits, platform billing disputes, account pauses, or non-refundable charges processed by third-party advertising networks.

4. Production, Content Shoots, and Creative Deliverables

• Pre-Production & Crew Allocation: Fees paid toward photography, on-site shoots, UGC creator talent sourcing, or studio production become strictly non-refundable once shoot dates are booked and creative scripting/direction has commenced.

• Creative Iterations: Subjective dissatisfaction with creative tone, aesthetic preference, or editorial choices does not constitute grounds for a refund. Deliverables include designated revision cycles as specified in individual service agreements to ensure deliverables align with client expectations.

5. Cancellation Prior to Work Initiation

• If a client formally requests a cancellation in writing prior to any kickoff meeting, work commencement, asset preparation, or resource scheduling, the cancellation request will be reviewed by agency management.

• If approved, refunds are processed minus any non-reimbursable payment gateway fees, banking processing surcharges, or statutory taxes (including GST) incurred.

6. Client Responsibilities and Non-Responsiveness

• Timely execution depends on prompt client collaboration, including supplying logos, creative assets, account accesses, product samples, and creative feedback.

• Project delays, pauses, or prolonged periods of client non-responsiveness do not entitle the client to pause billing cycles, demand refunds, or extend service periods beyond the contracted timelines.

7. Modifications and Inquiries

Ace Amaze reserves the right to amend or update this policy at any time without prior individual notice. Any modifications become effective immediately upon posting to this website.

For any inquiries or official notices regarding this policy, please contact our administrative team:

• Ace Amaze Solutions LLP

• Office: IT Park, Dehradun, Uttarakhand, India

• Email: contact@aceamaze.com